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I did not pull any strings, I used the system as a normal user, and I had a response with 7 minutes of them opening the support line for the day. Thank you to the iLok support team for a very speedy response. When I restarted the computer and restarted iLok License Manager, all was well, I could access my iLok account and my iLok and continue to transfer the other 2 licenses from my account to my iLok. I followed the instructions and ran the script following the instructions each step of the way. The client database on Macintosh will be reset after completing this step. The script should be deleted once this issue has been resolved. If iLok License Manager 2.4.7 cannot be quit normally, you can select the app in Activity Monitor, click the large red 'Quit Process' button in the left corner and click Force Quit. Click File in the menu bar, and select Close Cloud Session. #Uninstall ilok license manager mac for mac osUsing it to try to resolve another issue may cause undesirable results with your licenses and the iLok License Manager application. Update the license file.iLok License Manager is a free end-user desktop application for Mac OS and Windows that makes license management as easy as drag-and-drop. you may also be presented with an extra step to Remove the licenses from the device. Method 3 - Uninstall iLok License Manager on Mac using Finder. The application has been used by software developers in protecting their products from simultaneous use on various computers. IMPORTANT: This script should only be used for this incident. On Mac - Go to /Applications/Line 6/Line 6 License Manager. ILok License Manager is a special software that helps users store the licenses of their programs in a convenient manner in one place. I received a response at 5:07pm UK time - 9:07 am PDT, so 7 minutes after they had started work with an answer, saying…ġ) Download the following file from us: (A Dropbox link was provided for me to download the file) I sent the email at 3:31 pm UK time, which was 7:31am PDT, having noted that iLok support was open from 9am to 5pm PDT. I also provided them with the version of the macOS I was running. Can you help, please? The light on the iLok is lit. ![]() ServerUnexpectedException: Caught an exception from a DB query." I have uninstalled and reinstalled ILM, tried different USB sockets on my computer but to no avail. ServerUnexpectedException: Database commit failed." or "An Error Occurred During This Operation. "An Error Occurred During This Operation. When I run ILM and try and sign in I get one of these error messages. Having searched Google without success, I reached out to iLok support having also worked through their FAQs with finding an answer. #Uninstall ilok license manager mac manualOne piece of good news is my software including Pro Tools could still see the licenses on my iLok, I just could not manage any of my licenses. The manual way of uninstalling iLok requires following the next steps: Go to the Applications folder on your Mac find and remove the iLok app. #Uninstall ilok license manager mac upgradeI tried restarting the computer, reinstalling iLok License Manage, but to no avail. Run the iLok License Manager app, log in to your iLok account, right-click your newly purchased upgrade license, and select Activate. ServerUnexpectedException: Database commit failed. I then quit the iLok License Manager app and restarted and when I tried to sign in, I got this error message…Īn Error Occured During This Operation. ![]()
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